Functions/Programmes Selected by Pressing the Function Keys for 3 Seconds

• Pet Hair Removal

This function can be selected by pressing and holding the corresponding auxiliary function button for 3 seconds.

This function helps to remove pet hair from your clothes more effectively.

When you select this function, the Pre-wash and extra rinse programs are added to the normal program. Thus, the washing process takes place with more water and animal hair is removed more effectively.

• Soaking

This function can be selected by pressing and holding the corresponding auxiliary function button for 3 seconds.

The water Suppression Auxiliary function allows the laundry to be soaked in detergent water before the washing process begins, thus better cleaning the stains that have been etched into the laundry.

• Child Lock

Using the child Lock feature, you can prevent children from tampering with the machine. This way, you can prevent changes to an ongoing program.

NOTICE

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With the child Lock engaged, you can switch the machine on and off with the on/off button. When you start the machine again, the program resumes where it left off.

If the buttons are pressed while child Lock is active, the audible warning sounds. If the buttons are pressed five times in a row, the buzzer cancels.

To activate child lock:

Press and hold the corresponding auxiliary function button for 3 seconds. When the "3-2-1" countdown on the display has ended, the child Lock icon appears on the display. When this warning appears, you can release auxiliary function button 3.

To deactivate the child lock:

Press and hold the corresponding auxiliary function button for 3 seconds. The child Lock icon disappears when the "3-2-1" countdown on the screen ends.

• Wireless connection

With wireless connectivity, you can pair your machine and smart device. This way, you can get information about the status of your machine from your smart device and control your machine.

To enable Wi-Fi:

Press and hold the remote control button for 3 seconds. The display shows the "on" symbol after the countdown "3-2-1". When this warning appears, release the remote control button. The wireless icon blinks when the product connects to the Internet. When the connection is successful, the icon's light remains on.

To disable Wi-Fi:

Press and hold the remote control button for 3 seconds. The countdown "3-2-1" appears on the display and the symbol "off" appears on the display.

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Before you can enable Wi-Fi, the initial setup of the machine with the HomeWhiz app must be completed. If you press the “Remote Control” button after the installation, the wireless connection will be activated automatically.

• Support Service 3'’

Support Service is a service where you can create a support request by clicking on the Support Service button on your appliances and our expert customer representatives will contact you via the phone number you stated on the HomeWhiz application to provide you help with any kind of issue you are having.

Entering a phone number for Support Service:

After pushing and holding on the Support Service button to create a request, you need to have entered a phone number on the application so that your customer representative may reach you. You may enter or edit your phone number on the contact menu in HomeWhiz application.

Creating a request on Support Service:

To be able to use this service, your product needs to be added on HomeWhiz application and connected to your home network.

  1. Make sure your appliance is connected to the Internet and your phone number is registered on HomeWhiz application.
  2. Press and hold the Support Service key for 3 seconds.
  3. Support Service symbol will start blinking.
  4. Once your request successfully reaches customer services, the symbol will illuminate continuously.
  5. Customer representatives will contact you over the phone number you entered on HomeWhiz application.
  6. When the call is completed, symbol will fade.

During request creation, Support Service symbol will fade if your request is not delivered to customer services. See: Troubleshooting

Support Service Request Cancellation:

Your request should be successfully delivered to customer services and the symbol is continuously illuminating, if you wish to cancel your request. To cancel;

  1. Press and hold Support service key for 3 seconds.
  2. Support Service symbol will start blinking.
  3. Once the request is successfully cancelled, the symbol will fade.

Troubleshooting:

If the light of support service symbol is not illuminating, fades immediately or blinks constantly after you push on the support service button:

NOTICE

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If your product’s wireless network function is disabled, it will be enabled when you push on the support service button. Wireless connection will stay enabled unless you turn it off after support service is completed.