Troubleshooting
If the problem persists after following the instructions in this section, contact your vendor or an Authorized Service. Never try to repair your product yourself.
Steam is emanated while the oven is working.
- It is normal to see vapour during operation. >>> This is not an error.
Water droplets appear while cooking
- The steam generated during cooking condenses when it comes into contact with cold surfaces outside the product and may form water droplets. >>> This is not an error.
Metal sounds are heard while the product is warming and cooling.
- Metal parts may expand and make sounds when heated. >>> This is not an error.
The product does not work.
- Fuse may be faulty or blown. >>> Check the fuses in the fuse box. Change them if necessary or reactivate them.
- The appliance may not be plugged to the (grounded) outlet. >>> Check if the appliance is plugged in to the outlet.
- (If there is timer on your appliance) Keys on the control panel do not work. >>> If your product has a key lock, the key lock may be enabled, disable the key lock.
Oven light is not on.
- Oven lamp may be faulty. >>> It should be replaced by the oven lamp producer, an authorized person or an authorized service agent
- No electricity. >>> Ensure the mains is operational and check the fuses in the fuse box. Change the fuses if necessary or reactivate them.
Oven is not heating.
- The oven may not be set to a specific cooking function and/or temperature. >>> Set the oven to a specific cooking function and/or temperature.
- No electricity. >>> Ensure the mains is operational and check the fuses in the fuse box. Change the fuses if necessary or reactivate them.
The command you would like to send from the "HomeWhiz" application does not go through. (if the remote access conditions are met)
- Your link may be interrupted for a while. >>> Make sure the oven is connected to the wireless network and turn the application off and on.
"HomeWhiz" application does not show the oven status right.
- Your link may be interrupted for a while. >>> Make sure the oven is connected to the wireless network and turn the application off and on.
After introducing your product to the "HomeWhiz" application, If there is an error saying “An error occurred while associating your product to your home or the room you specified. This device belongs to another home.” or if you forgot in which"HomeWhiz" account
- Delete the pairing by following the instructions in the section “Deleting the pairing of a "HomeWhiz" connected oven” and repeat the product pairing from the beginning.
“Multiple bluetooth networks detected” warning shows while installing the product to the "HomeWhiz" app.
- In case more than one house appliance in your home is set to setup mode at the same time and broadcasting bluetooth signal, you may encounter “Multiple bluetooth networks detected” warning whilst the installation to the "HomeWhiz" app. >>> Shut off the installation modes of the other appliances and continue using just one appliance with installation mode on.
Terms other than the language I specified show up at the "HomeWhiz" app.
- In cases where the internet power is low, terms in different languages may appear in the homewhiz application other than the languages you defined in the application. >>> This is not an error.