Customer Satisfaction Policy
Customer Satisfaction Policy We are pleased to welcome requests and suggestions of our customers from any channel. |
Our channels: Call Centre: * e-mail address: 0850 210 0 888 - musteri.hizmetleri@arcelik.com.tr (From landlines or mobile phones * Our Social Media Accounts: do not dial area code*) - https://www.instagram.com/acrylic/ Our Other Number - https://twitter.com/arcelik 0216 585 8 888 - https://www.facebook.com/arcelik/ Our Call Centre provides service for 24 hours 7 days- https://www.youtube.com/user/tvarcelik . Your calls with our Call Centre will charged “ Mail Address: by the operator company you receive the service from - Arçelik A.Ş. Karaağaç Caddesi No:2-6, 34445, Sütlüce / ISTANBUL. * Our Dealers, Landline or mobile phone area code - https://www.arcelik.com.tr/arcelik-bayileri/ You can call our call centre number without entering and request service from the * Authorized Dealers you demand. - https://www.arcelik.com.tr/yetkili-servisler/ Whatsapp Number: - All authorized service station information, our Service Information System Created by the Ministry of Trade 0544 444 0 888 Fax Number: (www.servis.gov.tr). 0216-423-2353 - Can be obtained from our authorized spare parts dealer services Web Address: . |
We notify our customers when their requests and suggestions reach Arçelik within 24 hours without differentiating between customer profiles. Customer Services process: We collect the requests and suggestions of our Customers in a Trackable, reportable, transparent and safe single information pool. We deal with them in line with legal regulations, objectively, fairly and confidentially. We use these feedback to improve our processes. As Arçelik, we adopt perfect customer experience as the main principle and embark on a customer-focused approach. We integrate all our processes with the management system and develop a structure that controls each other. We feed management targets over this system. |
Please follow the following recommendations. |
When you purchase the product, please have its Warranty approved by your Authorized Dealer. Use your product in accordance with the principles of the manual. Make an application to our call centre from the telephone numbers above when you have a service demand related to your product. Ask for the "technician ID" to the technician that comes for the service. When you are finished, remember to ask for a “Service Receipt” from your Authorized Service technician. This "Service Receipt" shall be of used in case of a problem with your product in later stages. Useful life of this product: 10 years. (The spare parts necessary for the product to function will be available for this period.) |