Customer Satisfaction Policy

We are glad to respond to the requests and suggestions of our customers from every channel.

Our Channels:

Our Call Center:

0850 210 0 888

(Please call without dialling the area code from land lines or mobile phones*)

Other Number:

0216 585 8 888

- Our Call Centre is available 24/7.

- Calls to our call centre are charged according to the tariff designated by the mobile/land line operator.

- From land lines or mobile phones, dial our call centre number without the area code for all your product related queries.

Our WhatsApp Number: 0544 444 0 888

Our Fax Number: 0216 423 2353

Or Website: www.arcelik.com.tr

Our e-mail address:

musteri.hizmetleri@arcelik.com

Our Social Media accounts:

https://www.facebook.com/arcelik/

https://www.youtube.com/user/tvarcelik/

https://www.instagram.com/arcelik/

https://www.twitter.com/arcelik/

Our Address:

Arçelik A. Ş. Karaağaç Caddesi No: 2-6 34445,

Sütlüce / İSTANBUL

Our Dealers:

https://www.arcelik.com.tr/arcelik-bayileri

Authorized Services:

https://www.arcelik.com.tr/yetkili-servis/

To make an online service appointment;

http://digital.arcelik.com.tr

- All information on our authorized service stations are available in the “Service Information System (www.servis.gov.tr)” established by the Trade Ministry.

- Spare parts may be procured from our Authorized Services.

We inform our customer on the fact that their requests and suggestions are received by us within 24 hours, regardless of the customer profile.

Our Customer Service process:

Requests and suggestions of our customers;

- are collected in a single, reportable, transparent and secure information pool.

- are treated and evaluated objectively, fairly and confidentially in accordance with legal regulations.

- we use these feedbacks to make our processes more perfect.

AsArçelik , we consider maintaining the perfect customer experience as our main principle and adopt a customer-oriented approach.

We ensure the development of a structure that checks each other by integrating all our processes with the management system. We also feed the management objectives through this system.

Please follow the following recommendations.

When you purchase the product, please have its Warranty approved by your Authorized Dealer.

Use your product in accordance with the principles of the manual.

Make an application to our call centre from the telephone numbers above when you have a service demand related to your product.

Ask for the "technician ID" from the technician who visits you for the service.

When s/he is finished, remember to ask for a Service Receipt from your technician. This "Service Receipt" shall be of use in case of a problem with your product in later stages.

Useful life of this product: 10 years. (The spare parts necessary for the product to function will be available for this period.)