Support Service Feature

Support Service is a feature which enables you to create a request for our expert customer representatives via a specially designed button available on your white appliances. After creating a request via Support Service button, our expert customer representatives may be able to call your mobile phone number that you have saved on HomeWhiz application and help you for your all questions.

Entering A Telephone Number For Support Service

To ensure that your customer representative may call you after creating a request by pressing and holding the Support Service key for 3 seconds, you should have saved your mobile phone number via the application. You may add or change your mobile phone number through the communication menu on the HomeWhiz application.

Creating A Request Via Support Service

In order to create a Support Service request, your product needs to be connected to an internet network.

  1. Ensure that you have an internet connection on the product and you have saved your mobile phone number via HomeWhiz application.
  2. Press the Support Service key for 3 seconds.
  3. Support Service symbol shall start to flash.
  4. Symbol shall constantly illuminate when your request is delivered to the customer representative successfully.
  5. Your customer representative shall call you via the telephone number you have specified on the HomeWhiz application.
  6. The symbol shall turn off when the call is completed.
  7. In case that your request does not reach the customer representative successfully, the light of the symbol will go off after a short while. In this case, follow the instructions at the step of troubleshooting.

Cancelling a Request on Support Service

If you want to cancel your Support Service request, your request should be delivered to the customer representative successfully and the light of the symbol should be illuminated continuously. To cancel;

  1.  Press the Support Service key for 3 seconds.
  2.  Support Service symbol shall start to flash.
  3. The light of the Symbol shall turn off when your request is cancelled successfully.
  4. If your request is not cancelled, the light of the symbol will be illuminated continuously.

Troubleshooting

After pressing on Support Service button, if the light of your symbol does not illuminate continuously, goes off immediately or flashes continuously:

  1.  Ensure that your product is connected to the internet.
  2. Ensure that you have a HomeWhiz account and that you have entered your mobile phone number via HomeWhiz application.
  3. Check if the phone number you have entered to the HomeWhiz application is correct.
  4. This feature does not work if the internet connection is not available. Check the internet network of your house.

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